These terms and conditions apply to the sale of all products (“Products”) that we sell on the www.ysl.eu site (the “Site”). By ordering any Products on the Site you agree to be bound by these terms and conditions so please read them carefully. If you refuse to accept them, you should not order any Products from the Site.
www.ysl.eu is owned by Yves Saint Laurent, SAS however the online store is operated by G Commerce Europe S.p.A., a company which is part of Gucci Group to which Yves Saint Laurent, SAS belongs to, registered at Via Don Lorenzo Perosi 6, 50018 Scandicci, Italy, VAT no. 5142860484 (hereinafter “We“).
Purchases on this Site may be made by residents of the European countries except France and United Kingdom. We are unable to deliver online purchases to other locations at this time.
If you are not a resident of the European Union, please select another country by clicking on 'Country and Language'.
You must be 18 years of age or older to order from the Site and by accepting these terms and conditions, you confirm that you are no less than 18 years of age.
Products available for purchase online are subject to availability. As necessary, We reserve the right to limit the quantity of Products we supply, supply only part of an order or to divide orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if We are unable to fulfill your order.
Please note the following product availability descriptions:
1. Available: Products are ready to be shipped. 2. Available for pre-order: this item is on order and will be shipped out once it as arrived.
From time to time, availability messages may be inaccurate and in the case of the Product being out of stock, you will be notified and your order cancelled.
Please e-mail email@example.com for specific Product enquiries.
Pricing and Payment
While We try to ensure that all prices on our Site are accurate, errors may occur and some Products may be incorrectly priced. If We discover an error in the price of the Products you have ordered, We will give you the option of reconfirming your order at the correct price or cancelling it. If We are unable to contact you, We will treat the order as cancelled. We are under no obligation to provide the Product to you at the incorrect price, even after We have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable, and could have reasonably been recognised by you as a mispricing.
Prices displayed on the Site are stated in Euros all taxes included.
Prices do not include shipping costs. We accept the following forms of payment for online purchases:
• American Express
The transaction will be charged to your credit card only after We have verified your card details (the billing address of your credit card should be in the country of the site you are ordering on), received credit authorization from the credit card issuer, confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order.
For safety reasons, the name and billing address must be identical to those of the payment card. Customer Service reserves the right to cancel any order that does not meet these criteria. For returns, refunds are made on the same terms of payment for the purchase. There is no voucher issued online or in store.
Placing an order
THE USER NEEDS TO SELECT AT LEAST ONE PRODUCT AND ADD IT/THEM TO THE SHOPPING CART. TO SIGN IN IF THE USER HAS ALREADY AN ACCOUNT. IF THE USER IS NEW, HE/SHE CAN REGISTER OR CAN PLACE THE ORDER AS A GUEST, ADD THE DELIVERY ADDRESS AND THE PAYMENT ADDRESS,CHOOSE THE PAYMENT OPTION AND ADD THE DATA. WHEN THE ORDER WILL BE PLACED AND ACCEPTED, THE USER WILL RECEIVE FROM YSL A CONFIRMATION EMAIL.
Some products that are not currently available can be pre-ordered. As soon as the product is available, the site will send an e-mail to the customer to confirm the dispatch. The pre-order process is the same, as for other orders. You agree that if you pre-order an YSL product, you will be charged at the time that the product is shipped to you.
Contract of Sale
After placing an order on the Site, We will send you an email acknowledging that We have received your order. This does not mean that you order has been accepted. All orders are subject to acceptance by us, and will confirm such acceptance to you by sending you an email that confirms the Product has been dispatched (“Dispatch Confirmation”). The contract between us (“Contract”) will only be formed when We send you the dispatch Confirmation and will only relate to those Products whose dispatch We have confirmed. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
Please verify the contents of the Dispatch Confirmation and notify us of any error or mistake that is discovered.
A shipping confirmation with the tracking information is e-mailed to you once your purchase has been shipped. If you have questions about the delivery of your purchase, We will be pleased to assist you via e-mail at firstname.lastname@example.org.
The amount to be charged for deliveries will be charged at 13.50 €.
DEPENDING ON PRODUCT AVAILABILITY, the Products will be dispatched within 48 hours of purchase from our warehouse. We aim to deliver all orders within 3-5 working days.
The order will be dispatched between Monday to Friday, excluding local and national holidays. We shall not be responsible for unpredictable delays. Except for cases of force majeure, the order will be delivered within a maximum of 30 (thirty) days following the day after you have placed your order.
For security reasons online purchases will require a signature upon delivery. Purchases may not be shipped to P.O. boxes. Upon delivery, please check that the number of boxes is as reported on the document that you are asked to sign, and that the package is not damaged or wet or tampered with in any way. Any damage to the packaging and/or the Product or any discrepancy between the numbers of boxes delivered should be immediately notified by indicating in writing on the courier’s delivery documents.
Risk of loss or damage to Products you order on this Site passes to you on delivery of the Products; title passes once We have received payment in full for the Products.
Return Policy for Online Purchases
You may cancel a Contract at any time within 15 working days, beginning on the day after you receive the Product(s). To cancel a Contract, you must inform us in writing at email@example.com of your intention to cancel the Contract, details of the Products that you no longer require and the order number issued at time of purchase. You must return the Product(s) to us immediately, in the same condition in which you received them. A pre-paid UPS return label is enclosed in each shipment. To return goods please refer to the return instructions at the back of your invoice. Products must not have been worn, altered or washed. All tags must be attached. Products must be returned with their original packaging and footwear must be tried on carpeted surfaces only.
You have a legal obligation to take reasonable care of the Product(s) while they are in your possession so you are advised to return the Product(s) securely packaged by registered mail. You will receive a full refund of the price paid for the Product(s) together with the cost paid for delivering the Product to you.
In case of a gift
If the Client has requested the delivery of the Product to a third party, in case of a gift, the Customer shall return himself Products to us. The third beneficiary of this gift is not allowed to return himself Products.
WHEN YOU RETURN A PRODUCT TO US BECAUSE YOU HAVE CANCELLED THE CONTRACT WITHIN THE 15-DAY COOLING OFF PERIOD, WE WILL PROCESS THE REFUND DUE TO YOU AS SOON AS POSSIBLE AND, IN ANY CASE, WITHIN 30 DAYS OF THE DAY YOU HAVE GIVEN NOTICE OF YOUR CANCELLATION. IF YOU RETURN THE PRODUCT(S) FOR ANY OTHER REASON (FOR INSTANCE IF YOU CLAIM THE PRODUCT(S) IS DEFECTIVE OR YOU ARE OTHERWISE ENTITLED BY LAW TO A REFUND), WE WILL EXAMINE THE RETURNED PRODUCT AND WILL NOTIFY YOU OF OUR DECISION VIA E-MAIL WITHIN A REASONABLE PERIOD OF TIME. WE WILL USUALLY PROCESS ANY REFUND DUE TO YOU AS SOON AS POSSIBLE AND IN ANY CASE WITHIN 30 DAYS OF THE DATE WE CONFIRMED VIA EMAIL THAT A REFUND IS DUE TO YOU. PRODUCTS RETURNED TO YOU BECAUSE OF A DEFECT, OR WHERE YOU ARE OTHERWISE ENTITLED AT LAW TO A REFUND, WILL BE REFUNDED AT THE PRICE YOU PAID, TOGETHER WITH A REFUND OF THE DELIVERY CHARGES FOR SENDING THE ITEM TO YOU. IF THE ITEM HAS ANY DEFECT , YVES SAINT LAURENT WILL TAKE IN CHARGE THE RETURN CHARGES. WE WILL REFUND ANY MONEY RECEIVED FROM YOU USING THE SAME METHOD ORIGINALLY USED BY YOU TO PAY FOR YOUR PURCHASE.
INSTRUCTIONS FOR RETURNING MERCHANDISE ARE INCLUDED WITH EACH SHIPMENT. YOU MAY ALSO CONTACT ONLINE.ASSISTANCE@EU.YSL.COM WITH HELP TO RETURN ANY ONLINE PURCHASE. PLEASE NOTE THAT A DIFFERENT RETURN POLICY IS APPLICABLE FOR IN-STORE PURCHASES.
PRODUCTS PURCHASED ONLINE CANNOT BE REFUNDED IN OR RETURNED TO, YVES SAINT LAURENT STORES.
If you wish to modify your order, please send an e-mail as soon as possible to firstname.lastname@example.org.We will make every effort to accommodate your request, however, once a Product has been dispatched, the order cannot be modified until the Product has been returned to us.
We can arrange an alteration service for full-priced Products purchased online at an additional charge through our stores. Please contact email@example.com for more information.
YVES SAINT LAURENT offers a repair service for Products purchased online. Please contact firstname.lastname@example.org for more information.
Errors / Inaccuracies
Our goal is to provide complete, accurate, and up-to-date information on our Site. Unfortunately, it is not possible to ensure that any web site is completely free of human or technological errors. This Site may contain typographical mistakes, inaccuracies or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice, except as otherwise stated above under PRICING AND PAYMENT OPTIONS.
Our company guarantees its products in accordance with French law, Articles L.211-4, L.211-5 and L.211-12 of the Consumer Code and articles 1641 and 1648 al 1 of the Civil Code. In case of non-compliance of the Products delivered, the customer must make a claim in accordance with Article RETURN POLICY FOR ONLINE PURCHASES.
Conditions of use
By buying on this Site you are deemed to have agreed to the “Conditions of use” carried out by the Company on this Site. “Conditions of use” are accessible via the following link
Applicable Law – Jurisdiction
The terms and condition for the access to the Site are regulated by the French law and shall be interpreted in pursuance to the French laws. The Customer accepts the non exclusive jurisdiction of the French courts. For any controversy arising from or in connection to the navigation or the use of the Site the competent court shall be the court of Paris.
For additional assistance concerning our online store or your online purchase, please contact us via e-mail at email@example.com.